Privacy Policy

PURPOSE OF THIS PRIVACY POLICY

MBW Services LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this privacy policy

This privacy policy aims to give you information on how MBW Services LLC collects and processes your personal data through your use of this website, including any data you may provide through this website when you subscribe to our newsletter, book a consultation, or contact us.

This website is not intended for children under the age of 16 and we do not knowingly collect data relating to children.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact us:

• Full name of legal entity: MBW Services LLC
• Email address: madison@mbwservice.com
• Registered address: 5900 Balcones Dr, Austin, TX 78731
• Phone: 972-742-2645

You have the right to make a complaint at any time to the relevant data protection authority in your jurisdiction. We would, however, appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.

WE COLLECT THE FOLLOWING TYPES OF INFORMATION

1. Information you provide to us directly

When you interact with our website, you may provide us with:

• Contact information (name, email address, phone number) when you book a consultation through Calendly
• Email address when you subscribe to our newsletter through the Beehiiv form
• Any information you provide when contacting us directly via email or phone

2. Technical information we collect automatically

When you visit our website, we automatically collect certain technical information, including:

• Your computer's IP address
• Browser type and version
• Operating system
• Referring web page
• Pages visited and time spent on pages
• Date and time of your visit

We use Vercel Analytics to collect this information, which helps us understand how visitors use our website and improve our services. This information is collected anonymously and aggregated.

HOW WE USE YOUR INFORMATION

We may use information that we receive to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Send you newsletters and marketing communications (with your consent)
• Schedule and manage consultations and appointments
• Monitor and analyze usage patterns to improve our website
• Detect, prevent, and address technical issues

Legal basis for processing: We process your personal data based on:

• Your consent (for newsletter subscriptions and marketing communications)
• Performance of a contract (for consultation bookings and service delivery)
• Legitimate interests (for website analytics and improvement)
• Legal obligations (for compliance with applicable laws)

THIRD-PARTY SERVICES

Beehiiv

Our website includes an embedded email subscription form provided by Beehiiv Inc. When you subscribe to our newsletter through this form, your email address and any other information you provide is collected and stored by Beehiiv, not by MBW Services LLC. Beehiiv's collection and use of your information is governed by their own Privacy Policy, which can be found at https://www.beehiiv.com/privacy. We do not have access to or control over Beehiiv's data collection practices.

Calendly

When you book a consultation through Calendly, your information (name, email address, phone number, and any other details you provide) is collected and stored by Calendly LLC. This information is shared with us so we can provide the consultation services you requested. Calendly's collection and use of your information is governed by their Privacy Policy, which can be found at https://calendly.com/privacy.

Vercel Analytics

We use Vercel Analytics to collect anonymous usage statistics about our website. This service collects information such as page views, referrers, and general geographic location. This information is aggregated and anonymized and does not identify individual users. Vercel's privacy practices are governed by their Privacy Policy at https://vercel.com/legal/privacy-policy.

YouTube

Our website includes embedded YouTube videos. When you view these videos, YouTube may collect information about your visit. YouTube's collection and use of your information is governed by Google's Privacy Policy, which can be found at https://policies.google.com/privacy.

MARKETING

We may use your contact information to send you marketing communications about our services, including newsletters, promotional offers, and updates. You will receive marketing communications from us if:

• You have requested information from us or subscribed to our newsletter
• You have purchased services from us and have not opted out of receiving marketing

Opting out

You can ask us to stop sending you marketing messages at any time by:

• Clicking the unsubscribe link in any marketing email you receive from us
• Contacting us at madison@mbwservice.com

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase or other transactions.

COOKIES

Our website uses cookies and similar tracking technologies to collect and store information about your preferences and activity. Cookies are small data files stored on your device that help us improve your experience on our website.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

SHARING OF YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, and email delivery services
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Protection of Rights: We may disclose your information to protect our rights, property, or safety, or that of our users or others

HOW WE STORE YOUR INFORMATION

We use commercially reasonable precautions to help keep your personal information safe and stored securely. However, we cannot ensure the security of any information you transmit to us or guarantee that information on our website may not be accessed, disclosed, altered, or destroyed.

Your personal information is stored on secure servers and is retained only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

If you wish to have your personal information deleted, please contact us at madison@mbwservice.com. We will delete your information in accordance with applicable law, subject to any legal obligations we may have to retain certain information.

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we learn that we have collected personal information from a child under 16 without verification of parental consent, we will delete that information promptly.

YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have certain rights regarding your personal data, including:

• Right to Access: You have the right to request copies of your personal data
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions

If you wish to exercise any of these rights, please contact us at madison@mbwservice.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information we have collected from you
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your CCPA rights

To exercise your California privacy rights, please contact us at madison@mbwservice.com.

OTHER WEBSITES AND SERVICES

Our website may contain links to other websites and services that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

QUESTIONS

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: